Do I need to be registered with Creative to apply for jobs?

Yes- only registered members of Creative can be put forward for work. You can register by going to the website homepage, click on the registration button and create an online profile. Registration need never be renewed, your membership rolls over annually until you decide you no longer wish to be contacted. 

How do I join the Creative Casting Closed Group on Facebook?

A considerable amount of information from Creative and their SA's is available on this page which is only accessable if you are registered with Creative. To access the page navigate to the group and apply to join. Provided you are registered the Creative Team will allow you access. Rememeber if your registered name differs from your Facebook name, or you are joining as the parent or guardian of a child, then you must email Creative to inform us of this.

How do I sign up?

On the top right hand corner of the homepage, there is a ‘register’ button. From there you register using your email address and fill in the personal details form, complete with headshots. 

How much does it cost?

There is no upfront fee for joining Creative. However, an annual administration fee (£30 for adults & £20 for children) is deducted from your first work payment each year. These costs are subject to VAT.

How do I log in to my Creative account?

You log in with a username and password. Your username is most likely your email address, and then the password you choose yourself. If you can’t remember your details, you can call the office or send an email with PASSWORD in the subject line and we will reset it for you.

How old do I have to be, is there an age limit?

There isn't an age limit to register with Creative.

What if my appearance has changed?

If your appearance has changed, it is important to log into your profile and adjust your measurements/hair colour etc. and upload fresh photographs. We need to be up to date with your current appearance so we can put you forward for appropriate castings.

How do I reset my password?

Please call or email the office or send an email with PASSWORD in the subject line to reset your password.

How do I let you know my availability?

There is no need to contact the office with availability updates, unless you are completely unavailable for 2 months or more. 

When do I know if I’ve been selected for a shoot?

We will contact you via text when you have been booked for a shoot. You will then be sent your call time, location and costume requirement the night before the booking. Please always reply to booking and call time texts so we know you have received them.

I am no longer available for a shoot, how do I let you know?

If you are no longer available for a shoot, please call the office to let us know immediately. If you need to get hold of us out of office hours (9-6) then you can call the office mobile 07966 461 799.

How long is a shoot day?

An average shoot day is 10+1 hours (10 hours working and 1 hour for lunch). You should plan to be on set for 11 hours from the time you are called. We will always try and let you know your call and wrap time in advance.

Will I know in advance what the scenes are about?

Not necessarily. We will inform you of the content of the scene if production have asked us to do so. 

What do I wear?

You will be notified of your costume brief the evening before the shoot. Should your costume be complicated, you will be brought in for a fitting.

Do I need to take anything?

We recommend that if you are to provide your own costume, you should take at least 3 options. This way the costume department can choose what you wear. Variety is key. It is also a good idea to take a coat to keep warm between scenes, especially if the shoot is external. There can be some waiting around so take a book or something to keep you occupied during down times.

Will lunch be provided?

When working on a BBC production in Roath Lock Studios, you bring your own lunch or purchase lunch from the canteen.

Other productions that shoot out on location, meals will be provided. If you are unsure, call the office and check if the production for which you are booked will provide food.

What if anything goes wrong on set?

Supporting Artists are looked after by the runners and the 3rd Assistant Director. If you have a problem, report to them on set.

I haven’t had my call time, what should I do?

If you haven’t received your call time via text by 7pm, call the office mobile 07966 461 799

Where do I go when I arrive on set?

When you arrive on set/at the studio, make yourself known to one of the members of production. You will then be checked in and directed to where you need to go next.

I’m lost / late on my way to the shoot, what should I do?

Call the office to let us know, and we will notify the production. If it’s out of hours (10-6) call the office mobile.

How much do I get paid per job?

Every production pays a different rate for a selected number of working hours. When we contact you for a job, we will inform you of the day rate and the overtime rate. 

How much commission do I pay?

For TV/ Film work, there is 15% commission charge. For any other work such as commercials it’s 20%. Please note that this charge is subject to VAT.

Do I get travel expenses?

Standard Supporting Artists do not receive travel expenses. If you are to receive travel expenses it will have been negotiated and agreed before you are booked.

Why do you need my bank details?

These details will never be used to take money from you. After a days filming Creative will recieve a payment from the production company, your employer, for all SA's used that day. We will then make a payment to the individual SA's as soon as possible using these bank details. If we do not have these details and need to contact you then the payment will naturally be delayed. 

When / how will I get paid?

You will be paid via BACS transfer. It takes up to 12 weeks for productions to send the payment to us, and then we need to process the payment and send it to you.

I’ve been paid less than I thought, what should I do?

If you have a problem with pay, please call the office on 029 2010 7628 and ask for the Accounts Team.

Why am I not getting jobs?

At Creative we have no say on who is selected for what role, the final decision will always lie with the production team. If you want to talk to a member of the team about how to increase your work opportunity, call the office.

How do I increase my chances of getting more work?

Make sure all your personal details are up to date, especially measurements and photographs. Try and come to every one of our casting / re registration days where you can have new headshots taken to keep up to date with your changing appearance. When you are booked for a job make sure to be punctual and professional on set, the production are more likely to choose you again in the future. Should you cancel your booking last minute or not turn up, production are unlikely to book you again. 


Call now 029 2010 7628
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