Sign Up Login

How do I sign up?

To sign up to Creative, please click on the 'Sign Up' button in the top right-hand corner of the website. Once you've filled out the registration form, your profile will be active. Don't forget to update your profile with your measurements and at least one headshot and one full length photo and upload your DBS if you have one! 


Do I need to be registered with Creative to apply for castings?

Yes - only registered members of Creative can be put forward for castings. You do not need to renew your registration; your membership rolls over annually.


How do I join the Creative Casting Closed Group on Facebook?

Our Agents post the vast majority of our castings through the Creative Casting Closed Group. This group is only accessible if you are registered with Creative and can be found by searching the group on Facebook and clicking 'Join Group'. You will then be asked to fill in a short form, so we are able to verify you are on our books, and accept you into the group. If this form isn't filled in, you will automatically be declined. 


How much does it cost?

There is no upfront fee for joining Creative. However, an annual administration fee (£30 for adults & £20 for children) is deducted from your first work payment of each calendar year (running January to December). These costs are subject to VAT.


How do I log in to my Creative account?

You log in with your username and password. Your username will be the email address you used to sign up. If you can’t remember your details, please call the office or send an email to [email protected] and our Artist Support Team will be able to assist you.


How do I reset my password?

If you would like to reset your password, please click the 'Forgotten Password?' button on the login screen. You can also call the office or send an email to [email protected] and our Artist Support Team will be able to reset your password for you. 


Is there an age limit?

There isn't an age limit to register with Creative.


What if my appearance has changed?

If your appearance has changed, it is important to log into your profile and adjust your measurements/hair colour etc. and upload fresh photographs, including at least one headshot and one full length photo. We need to be up to date with your current appearance so we can put you forward for appropriate castings.


How do I let you know my availability?

You are able to update your availability through the Calendar on your profile. There is no need to contact the office with availability updates unless you are completely unavailable for 2 months or more. 


What does ‘on a pencil’ mean?

If you have put yourself forward for a job, you are automatically put on a ‘pencil’. This means that production are in the process of making their decisions on whether they will book you. Therefore, we ask for you to keep the shoot date (s) free until you are eventually booked or released.  For some castings, we will ask if you want to be put on a reserve list in case there are any dropouts.

It is important to remember that you can be on a ‘pencil’ up until the evening before a shoot day. We understand that availability can change due to unforeseen circumstances, but we ask for you to please let us know of any change in availability immediately.


When do I know if I’ve been selected for a shoot?

We will contact you via WhatsApp or text when you have been booked for a shoot. You will then be sent your call time, location, and costume requirement the night before the booking. Please always reply to booking and call time texts so we know you have received them.


I have been booked for a shoot but no longer available. What do I do?

If you have put yourself forward for a job, you are automatically on a pencil, and it is your responsibility to keep the date(s) free. Once you have been booked, production are relying on you to turn up to the booking. We understand that there may be unforeseen circumstances that arise but if this is the case, we ask for you to call us immediately please.  

What are your opening hours?

Our office hours are 09:00-18:00. However, we have an out-of-office work phone for EMERGENCIES where you will be able to contact one of the agents. This number is 07966 461799. 


How long is a shoot day?

The length of a shoot day can vary and is dependent on the Production. The expected shoot length will be included in the Casting Call. An average shoot day is 10+1 hours (10 hours working and 1 hour for lunch). You should plan to be on set for 11 hours from the time you are called. We will always try and let you know your call and wrap time in advance.


Will I know in advance what the scenes are about?

Not necessarily. We will inform you of the content of the scene if Production have asked us to do so. 


What do I wear?

You will be notified of your costume brief the evening before the shoot. Some Productions will require you to attend a fitting before the shoot if they would like to look over your costume, or fit you with specific clothing from their Costume Department.


Do I need to bring anything to set?

We recommend that if you are to provide your own costume, you should take at least 3 options. The Costume Department will then go through your options and choose the outfit they would like you to wear. Variety is key. It is also a good idea to take a coat to keep warm between scenes, especially if the shoot is external. There can be some waiting around, so take a book or something to keep you occupied during down times.


Will lunch be provided?

When working on a BBC production in Roath Lock Studios, you will need to either bring your own lunch or purchase lunch from the canteen. Other Productions that shoot on location will provide meals. If you are unsure, please call the office and check if the Production for which you are booked will provide food.


What if anything goes wrong on set?

Supporting Artists are looked after by the runners and the 3rd Assistant Directors. If any problems arise, please report this to them on set.


I haven’t had my call time, what should I do?

If you haven’t received your call time via text by 7pm, call the office mobile on 07966 461 799.


Where do I go when I arrive on set?

When you arrive on set/at the studio, make yourself known to a member of production. You will then be checked in and directed to where you need to go next.


I’m lost / late on my way to the shoot, what should I do?

If you are lost or late, please call the office to let us know, and we will notify the Production. If it’s out of hours (9am - 6pm), please call the office mobile 07966 461 799.


How much do I get paid per job?

Every Production pays a different rate for a selected number of working hours. Casting Calls will include the day rate and overtime rate for the specific Casting.


How much commission do I pay?

Commission is taken from each job you do with us and is charged at 15% for TV/ Film work and 20% for commercials. Please note that this charge is subject to VAT.


Do I get travel expenses?

Standard Supporting Artists do not receive travel expenses. If you are due to receive travel expenses, you will be notified of this before you are booked.


Why do you need my bank details?

We require your 6-digit Sort Code and 8-digit Account Number in order to send you payment for the work completed. These details will never be used to take money from you. If these details are not on your profile or we need to contact you regarding incorrect details, your payment will be naturally delayed. 


When / how will I get paid?

You will be paid via BACS transfer. It can take up to 12 weeks for Productions to send the payment to us, but they are often quicker than this. As soon as we receive payment, our Accounts Team will send your payment through to you within the same week. All payments will appear on your bank statement as 'Gems Casting Limited' and the reference will match the invoice number on your remittance on your profile. Please note that productions send seperate payments for each shoot day, so all of your payments for a particular production may not come through to you together.


I’ve been paid less than I thought, what should I do?

If you have any queries regarding payment, please send an email to [email protected] or call the office on 029 2010 7628 and ask for the Accounts Team.


Why am I not getting jobs?

At Creative, we have no say on who is selected for what role, the final decision will always lie with the Production Team. If you want to talk to a member of the Creative Team about how to increase your work opportunities, please call the office.


How do I increase my chances of getting more work?

Make sure all your personal details are up to date, especially measurements and photographs. Photographs must include at least one headshot and one full length photo. They do not need to be professionally taken, but if you take them yourself, we ask for them to be taken against a plain, preferably white, wall and to include no distractions (eg. hats, pets, etc.) so we can see you clearly. When you are booked for a job make sure to be punctual and professional on set, the production are more likely to choose you again in the future. Should you cancel your booking last minute or not turn up, Production are unlikely to book you again. 


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